Yashroop Hospital
At Yashroop Hospital, we understand that circumstances may change, and you might need to cancel or reschedule your appointment. This policy outlines our cancellation and refund procedures to ensure transparency and fairness for all our patients.
Last Updated: March 2, 2026
Effective Date: March 2, 2026
For outpatient department (OPD) appointments, the following cancellation terms apply:
Important: All cancellation requests must be made through our official channels - website, mobile app, or phone call to our appointment desk.
For scheduled surgeries and medical procedures:
In case of genuine medical emergencies preventing the procedure, please contact us immediately with supporting medical documentation. We will review each case individually and may offer full rescheduling or partial refunds.
All approved refunds will be processed according to the following guidelines:
The following services are typically non-refundable:
Understand how cancellation timing affects your refund eligibility
Cancel with more than 24 hours notice to receive full refund of consultation fees.
Cancellations within 6-24 hours of appointment time qualify for partial refund.
Cancellations within 6 hours of appointment time are not eligible for refund.
Missing appointment without cancellation may affect future booking privileges.
Simple steps to cancel your appointment and request refund
Access your patient portal through our website or mobile app using your credentials.
Navigate to your upcoming appointments and select the one you wish to cancel.
Select appropriate cancellation reason from the dropdown menu (optional).
Review cancellation terms and confirm. Refund will be processed automatically if eligible.
Quick answers to common cancellation and refund questions
Refunds are typically processed within 7-10 business days after cancellation approval. The amount will be credited to your original payment method. Please note that your bank may take additional 3-5 business days to reflect the amount in your account.
Yes, you can reschedule your appointment without any penalty if done at least 6 hours before the original appointment time. Simply select the "Reschedule" option instead of "Cancel" in your patient portal. Your payment will be transferred to the new appointment slot.
If the doctor or hospital cancels your appointment for any reason, you will receive a full refund automatically. We will also help you reschedule at your convenience and may offer priority booking for the inconvenience caused.
We do not charge separate cancellation fees. However, refund amounts are determined by the timing of your cancellation as per our policy. Cancellations within 6 hours of appointment time may not receive any refund, which effectively acts as a cancellation fee.
Refunds are processed to the original payment method used during booking. This includes credit/debit cards, UPI payments, net banking, and digital wallets. Cash payments made at the hospital will be refunded via bank transfer or cheque, which may take additional processing time.
Our support team is here to assist you with any cancellation or refund-related queries.