Privacy Policy

Introduction

At Yashroop Hospital, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and healthcare services.

Information We Collect

1. Personal Information

When you use our services, we may collect the following personal information:

2. Technical Information

We automatically collect certain information when you visit our website or use our app:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Cookies and similar technologies

How We Use Your Information

1. Healthcare Services

• Provide medical treatment and healthcare services
• Schedule and manage appointments
• Process payments and insurance claims
• Maintain medical records as required by law

2. Communication

• Send appointment reminders and confirmations
• Provide test results and treatment updates
• Respond to your inquiries and requests
• Send important service notifications

3. Service Improvement

• Analyze website and app usage patterns
• Improve our services and user experience
• Develop new features and functionality
• Ensure security and prevent fraud

Data Sharing and Disclosure

1. Healthcare Providers

We may share your medical information with healthcare professionals involved in your treatment, including doctors, nurses, and specialists within our hospital.

2. Third-Party Service Providers

We work with trusted partners who help us operate our services:

• Payment processing companies
• IT service providers and hosting companies
• Analytics and marketing partners (with your consent)

3. Legal Requirements

We may disclose your information when required by law, such as:

• Court orders or legal processes
• Government authorities and regulatory bodies
• To protect our rights, property, or safety

Data Security

1. Protection Measures

We implement comprehensive security measures to protect your data:

• Encryption of sensitive data in transit and at rest
• Secure servers with firewalls and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection

2. Data Retention

We retain your personal and medical information as required by law and for legitimate business purposes. Medical records are typically retained for a minimum of 5-10 years as per regulatory requirements.

Cookies and Tracking Technologies

1. Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

2. Cookie Management

You can control cookie settings through your browser. However, disabling essential cookies may affect website functionality.

Your Rights and Choices